Ebay - prodajalec mi ni vrnil poštnine

Ne. SEPA je samo bancno nakazilo. Nima veze z eBayjem. Deluje, ce je prodajalec posten. Sicer pa si denar lepo pod nos obrises. eBay ne bo nic naredil. Edino kar lahko das, je negativen feedback. Ce bi slo za vecji znesek in ocitno prevaro, bi verjetno lahko obvestil policijo. Americani imajo glede tega celo oddelek na FBI-ju in resujejo zadeve kot npr. kupis eno stvar, pa tega ne dobis ali dobis nekaj cisto tretjega in prodajalec ni odziven.

Lahko recem, od kar kupujem na eBayu in to vecinoma na eBay.de nisem v 8-ih letih nikoli imel tezav. Ce kaksna rec ni delovala kot je bilo opisano, se je vedno dalo dogovoriti. Tudi preko SEPA bancnih nakazil ni bilo tezav. Zdaj pa v enem mesecu trije problemi in je slo cca 150€ v luft.

Kar je novo zame, da niti PayPal in eBay money back guarantee ni vec varen nakup. Prvic, ce nisi kupec iz iste drzave, ti kljub temu ne bodo vrnili stroske povratne poste - to velja, ce gre "case" preko eBay-a in se s prodajalcem ne uspes ze prej zmeniti. In drugic, da mora kupec dokazovat preko tretje osebe, da zadeva ne deluje kot je oglasevano in to z uradnim dokumentom.

Tole je en dopis eBaya (placano preko PayPala, opis izdelka "Used / rabljen", kar pomeni 100% funkcionalen). Vcasih je bilo dovolj poslikano ali video, da je rec nedelujoca oz. drugacna od oglasevane.

Hello XXXXX,

You have turned on eBay for a return and applied for eBay buyer protection (case number: ************).

Unfortunately, I can only offer you these two different solutions:

A. Proof of damage and subsequent return of the article or
B. Partial refund without returning the item

A. Proof of damage and subsequent return of the article
If you wish to receive a refund of the full purchase price, we need your assistance:

Please send us written proof of the damage before 19 September 2018. This can be an expert opinion from a recognised expert, a cost estimate for a repair or a confirmation from a specialist dealer.

The document must be drawn up by an independent third party and contain the following information:

The name, address, telephone number, date of issue, letterhead/signature (ideally both) of the exhibitor should be clearly visible on the document.

You can send us the proof as an attachment in the reply to this e-mail.

After checking the documents, we will ask you to return the item to the seller. Within Germany we will cover the shipping costs. You will then receive a refund of the purchase price and the original shipping costs.

Please contact us if you need more time to send us proof of damage. Then we can extend the deadline accordingly and thus prevent your buyer protection application from being rejected.

B. Partial refund without returning the item

If you choose partial refund, you can keep the item. We will immediately credit ***** to your PayPal account. In this case we ask for a short confirmation before 19 September 2018.

Simply reply directly to this e-mail.