Komu POST AG (AT) posreduje pošto v SLO?

Torx je 1. dec 2017 ob 20:27 izjavil:

Try City Express

leil je 1. dec 2017 ob 23:50 izjavil:

Je blo že v drugi temi. Fantje ne hendlajo zadeve in je potrebno pisat
Amazonu, da jih malo zresni. Men konstantno zamujajo, a napišejo da so mi poskušali dostaviti, pa me ni bilo doma. Potem pa po parih dneh pred vrati najdem razcapan paket, ki je bil že 4-5 dni nazaj v Sloveniji.

Dear Customer,

I'm very sorry to hear that your order #xxx has not arrived. The order seems to be lost in transit.

Normally, in this situation, I'd create a replacement order for the lost item right away, to be sent to you as soon as possible at no additional charge. But these items was ordered with the third party sellers "xxx" and "xxx" , labelled "Fulfilled By Amazon". Such items are dispatched to you directly from an Amazon fulfilment centre. Because seller's inventory is constantly changing, we can't replace any items sold by them that are Fulfilled By Amazon.

Therefore, to help you, I have just arranged a refund for your order. The amount will be credited back to the bank account or credit card account provided with your order.

You will receive another e-mail confirming processing of the refund.

There is no need for any action from your side for the moment. From experience we know that it can take some time until the amount appears on the bank statement or credit card statement.

By the way, you can also view refunds online under "Your Account" (https://www.amazon.de/youraccount).

Trust me xxx, if there was any option with me, I would have taken the ownership and have sent you the replacement right away and I hope being a understanding and loyal customer of amazon, you would understand my limitation on this matter and bear with us.

If the original order does arrive, please either refuse delivery or send the goods back to us. You'll find all the necessary information in our Returns Support Centre:

https://www.amazon.de/ruecksendezentrum

Please select the reason for return as "Missed estimated delivery date" and in the comment field below add "Original order has arrived and replacement delivery no longer required".

I hope you understand that we would never want to disappoint a valuable customer like you, we always endeavour to assist our customer with the best of our service so we can ensure that we fulfil all of their needs, however sometimes we fail to do due to factors out of our control.

Rest assured that we are here to make things easier for you and we will do whatever we can do to prevent you from bearing any loss.

I hope this helps. If we can be more assistance than please let us know by replying to this email. We would be more than happy to assist you.

Thank you for being a valuable customer of Amazon. We appreciate your business with us.

napisalo, da je hotel bit paket dostavljen, pa ni bilo nikogar za prevzem in je bil puscen listek (laz, listka nikjer)

nokaut240 je 11. dec 2020 ob 11:22 izjavil:

Tudi jaz sem na Amazon de kupil paket. Ta bi moral priti najpozneje v sredo 9.12. ampak zadnji update na trackingu je bil v soboto. Sem pisal mail avstrijski pošti in nisem dobil odgovora. Naj čakam do 15. decembra,ko lahko zahtevam vračilo kupnine ali naj že danes naročim isti izdelek pri drugem prodajalcu (v Sloveniji)?

Now expected 10 December - 15 December

We're very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by 15 December, you can come back here the next day for a refund.

Delivery By Österreichische Post

Saturday, 5 December
2:46 AM
Package transferred to another courier for delivery
Hagenbrunn,
2:37 AM
Parcel arrived at a carrier facility
Hagenbrunn,
Friday, 4 December
2:24 AM
Package departed an Amazon facility
Eggolsheim, Bayern DE
Thursday, 3 December
11:04 PM
Package arrived at an Amazon facility
Eggolsheim, Forchheim DE
Package has shipped