Amazon.de in garancija

Slikaj kaksen je ekran.

Lahko jim napišeš mail v angleščini. Moja sestra je imela nesrečo s fotoaparatom iz amazon.de + psom Potem sem jim pisala na contact support (pomagala sem si z google translate). Dobila sem tak odgovor:

Dear Customer
We are sorry to hear that your camera is not working properly.
If you are still within the warranty period you may:
* contact the manufacturer to resolve the issue
or
* send the item to our repair service.
You may contact the manufacturer by using the following Olympus Europa Holding GmbH:
Tel. 00800 - 67108300, gebührenfrei
http://www.olympus.de/site/de/c/cameras...
If you want to return the item to our repair service, please visit our help pages for more information (e.g. on warranty, repair duration, shipping etc.) and fill in our repair service contact form:
http://www.amazon.de/gp/help/customer/d...
Because the camera was damaged by a dog, please notice that in the form.
The Repair Service will tell you the costs for repairing.
If you say, taht it is too expensive, they will send the unrepaired camera back to you.
After your camera has been repaired, it will be returned to you directly.
Thanks a lot for your efforts.
Have a nice day.

P.s.: vprašanja in komentarje kaj in kako se je zgodilo postavite moji sestri

P.s.2: foroaparat smo potel poslali na pooblaščen servis v slo, ker je bilo hitreje in ceneje. Olympus ima neko pred določeno ceno za vsak model, tako da je bilo popravilo nekaj čez 100EUR. Še vedno bolje kot nov.

Ni noben problem. Če je bil izdelek kupljen pri njih bodo zadevo reševali ne glede na to kam je bilo poslano in kdo je trenutni lastnik.

Sam jest res nism nič kriv... Res čisto normalna uporaba. Tud ven iz stanovanja ga nisem nesel in vedno je bil v etuiju.

Pošlji mail z razlago ter sliko Amazonu in počakaj na odgovor.