Deli za vozila

Če naročaš v tujini, se moraš zavedati, da boš z njimi komuniciral v tujem jeziku! Očitno so ti stopili na živc, da pišeš tukaj, ampak to ne pomaga, ni forum pravi naslov za reševanje zadev!

In imaš kakšno primerljivo alternativo?!

Sem že ogromno naročil na Autodocu (rezervniavtodeli24 so v bistvu Autodoc), pa nikoli nobenih problemov. Seveda boš moral komunicirati v tujem jeziku, kaj si pa pričakoval, če imajo sedež v Nemčiji?

Do sedaj sem 2-krat vrnil izdelek, no v bistvu 1-krat. Prvič so mi poslali slabo delujočo plinsko vzmet prtljažnika. Vrnil, dobil denar nazaj. Drugič pa je prišla poknjena ekspanzijska posoda. Posredoval slike in so takoj naslednji dan dali na pot novo. Res pa da traja, da izdelki pridejo do tebe.

Hvala bogu, da obstaja Autodoc, da ne preplačujem delov tukaj.

Kar veliko delov sem že naročil preko autodoc-a oz. njegovih spletnih izpostav
Ko sem dobil napačen del oz. tak, ki ni ustrezal (njihova napaka) so mi poslali novega. Ali pa celo izdali dobropis, del sem obdržal. Neustreznega sem vračal na njihove stroške.
Ko sem sam naredil napako, so mi ravno tako brez veliko komplikacij uredili vračilo ter dobropis. Vendar sem v tem primeru kril poštne stroške.
Korekten odnos zaenkrat.

||_^_|| je 18. jul 2019 ob 12:04 izjavil:

Tudi jaz zaenkrat samo z dobrimi izkušnjami.

Enako, pa sem naredil že precej nakupov.

Evo vso korespondenco zafrustriranega prodajalca (zbrisani osebni podatki) z njimi, ko smo dobili nedelujopč del. Mejli iz njihove strani se veselo nadaljujejo. Vsake 2 do 3 dni. Pa še na žalost ti Nemci ne govorijo nemško - tudi preko telefona ne!!!!!


Chris Martin (Support)
Jul 18, 11:24 EEST
Dear ,

Thank you for your email.
I apologize for the created inconvenience and the information you provided was forwarded to the department in charge to come up with a solution.
The website is just translated in Slovenian since it will be much easier for you to find the parts .
As soon as we will receive an answer by the department in charge you will be notified by us
In case if you have any other questions please feel free to contact us.
Best Regards
Chris Martin
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)
VERTRAULICHKEITSHINWEIS:
Diese E-Mail einschließlich ihrer Anhänge ist streng vertraulich und enthält sensible, rechtlich geschützte Informationen. Wenn Sie nicht der Adressat dieser E-Mail sind, benachrichtigen Sie bitte sofort den Absender und löschen Sie diese E-Mail unwiderruflich. Das Kopieren oder Speichern sowie die Weitergabe dieser E-Mail ist in diesem Falle nicht gestattet.
CONFIDENTIALITY NOTICE:
This email and any attachments are strictly confidential and contain sensitive data protected by law. If you are not the intended recipient, please notify the sender immediately and delete this message; you should not store or copy the information or disclose its contents to another person.


Jul 18, 10:46 EEST
Hello
We did not meke a bill, because we found that the compressor did not work before the customer arrived. Now I have enough of these your e-mails and we will appeal to all possible institutions that exist at the European Union level

LP









Chris Martin (Support)
Jul 18, 10:29 EEST
Dear ,

Thank you for your email.
With regret you have attached the warranty label however we need an invoice that states the dryer was replaced and the system was flushed ( at the moment the compressor was replaced).
It must be an official bill/invoice with a stamp and signature.
This are the requirements from the Manufacturer without it the case will be rejected by him.
In case if you have any other questions please feel free to contact us.
Best Regards
Chris Martin
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)
VERTRAULICHKEITSHINWEIS:
Diese E-Mail einschließlich ihrer Anhänge ist streng vertraulich und enthält sensible, rechtlich geschützte Informationen. Wenn Sie nicht der Adressat dieser E-Mail sind, benachrichtigen Sie bitte sofort den Absender und löschen Sie diese E-Mail unwiderruflich. Das Kopieren oder Speichern sowie die Weitergabe dieser E-Mail ist in diesem Falle nicht gestattet.
CONFIDENTIALITY NOTICE:
This email and any attachments are strictly confidential and contain sensitive data protected by law. If you are not the intended recipient, please notify the sender immediately and delete this message; you should not store or copy the information or disclose its contents to another person.


Jul 17, 07:01 EEST
I attach the dryer filter invoice. Once again, I warn you that we are not unprofessionals, just as you obviously are. The compressor did not work or was rattled immediately after starting it has nothing to do with the drying filter. If you do not settle the complaint in the reasonable time, we will send the complaint to paypal.








Alex Fisher (Support)
Jul 16, 19:34 EEST
Dear ,
Thanks for your time and attention!

We need an invoice that states the dryer was replaced and the system was flushed ( at the moment the compressor was replaced).
It must be an official bill/invoice with a stamp and signature.

Without this invoice your right for warranty will not be considered.

Note.
https://www.autodoc.si/nissens/7026158
POMEMBNOMed menjavo zračnega kompresorja, se mora zamenjati Sušilec in sistem izprazniti! Če ne, garancija ne bo veljavna!

If some questions appear, please don't hesitate to contact us again!

Have a nice day!
Best Regards,
Alex Fisher
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)
VERTRAULICHKEITSHINWEIS:
Diese E-Mail einschließlich ihrer Anhänge ist streng vertraulich und enthält sensible, rechtlich geschützte Informationen. Wenn Sie nicht der Adressat dieser E-Mail sind, benachrichtigen Sie bitte sofort den Absender und löschen Sie diese E-Mail unwiderruflich. Das Kopieren oder Speichern sowie die Weitergabe dieser E-Mail ist in diesem Falle nicht gestattet.
CONFIDENTIALITY NOTICE:
This email and any attachments are strictly confidential and contain sensitive data protected by law. If you are not the intended recipient, please notify the sender immediately and delete this message; you should not store or copy the information or disclose its contents to another person.

Benjamin Joestar (Support)
Jul 14, 09:03 EEST
Dear ,
Thank you for your message.

Right now our technical department is dealing with your issue.
As soon as we will have information about it, we will contact you as soon as possible.

If you have any other questions, Please feel free to ask.
Considering that there are some spare parts like filters, brake systems parts, belts, gaskets, oil and parts that must be replaced every 10,000 to 30,000 km, we can offer you a wide range of products at a reasonable price. Just send us the name of the required spare parts, and we will be more than happy to help you to find the best parts for your car.
If you have any further questions don't hesitate to contact us!
Best regards,
Benjamin Joestar
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)
VERTRAULICHKEITSHINWEIS:
Diese E-Mail einschließlich ihrer Anhänge ist streng vertraulich und enthält sensible, rechtlich geschützte Informationen. Wenn Sie nicht der Adressat dieser E-Mail sind, benachrichtigen Sie bitte sofort den Absender und löschen Sie diese E-Mail unwiderruflich. Das Kopieren oder Speichern sowie die Weitergabe dieser E-Mail ist in diesem Falle nicht gestattet.
CONFIDENTIALITY NOTICE:
This email and any attachments are strictly confidential and contain sensitive data protected by law. If you are not the intended recipient, please notify the sender immediately and delete this message; you should not store or copy the information or disclose its contents to another person.


Jul 14, 07:28 EEST
Hello,
We dont have any additional costs.
Regards




Andy Jones (Support)
Jul 13, 18:51 EEST
Dear ,

Thank you for choosing us !

In order to process the warranty further , We would kindly ask you to provide us the invoice for the additional costs that you`ve had.
As soon as you will provide them , We will be able to Process the warranty claim further .
Also We would like to inform you that We take into consideration only invoices that have on them stamps or the signs of the services that have mounted the part.
Thank you very much for your cooperation.

If you have any other questions feel free to write us back!
Best Regards,
Andy Jones
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)
VERTRAULICHKEITSHINWEIS:
Diese E-Mail einschließlich ihrer Anhänge ist streng vertraulich und enthält sensible, rechtlich geschützte Informationen. Wenn Sie nicht der Adressat dieser E-Mail sind, benachrichtigen Sie bitte sofort den Absender und löschen Sie diese E-Mail unwiderruflich. Das Kopieren oder Speichern sowie die Weitergabe dieser E-Mail ist in diesem Falle nicht gestattet.
CONFIDENTIALITY NOTICE:
This email and any attachments are strictly confidential and contain sensitive data protected by law. If you are not the intended recipient, please notify the sender immediately and delete this message; you should not store or copy the information or disclose its contents to another person.


Jul 13, 18:23 EEST








Andy Jones (Support)
Jul 13, 17:48 EEST
Dear ,

Thank you for choosing us !
We will kindly ask you to write the assembly date and disassembly date with numbers and a specific date in the Warranty claim.
Please print it out and send it to us with all the required labels completed.
Thank you for your understanding
If you have any other questions feel free to write us back!
Best Regards,
Andy Jones
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)
VERTRAULICHKEITSHINWEIS:
Diese E-Mail einschließlich ihrer Anhänge ist streng vertraulich und enthält sensible, rechtlich geschützte Informationen. Wenn Sie nicht der Adressat dieser E-Mail sind, benachrichtigen Sie bitte sofort den Absender und löschen Sie diese E-Mail unwiderruflich. Das Kopieren oder Speichern sowie die Weitergabe dieser E-Mail ist in diesem Falle nicht gestattet.
CONFIDENTIALITY NOTICE:
This email and any attachments are strictly confidential and contain sensitive data protected by law. If you are not the intended recipient, please notify the sender immediately and delete this message; you should not store or copy the information or disclose its contents to another person.


Jul 13, 17:37 EEST
assembly date 2.7.2019 and disassembly date 2.7.2019








Andy Jones (Support)
Jul 13, 16:07 EEST
Dear ,

Thank you for choosing us !
We will kindly ask you to complete the assembly date and disassembly date with numbers and a specific date.
Waiting for your reply!
Have a nice day !
If you have any other questions feel free to write us back!
Best Regards,
Andy Jones
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)
VERTRAULICHKEITSHINWEIS:
Diese E-Mail einschließlich ihrer Anhänge ist streng vertraulich und enthält sensible, rechtlich geschützte Informationen. Wenn Sie nicht der Adressat dieser E-Mail sind, benachrichtigen Sie bitte sofort den Absender und löschen Sie diese E-Mail unwiderruflich. Das Kopieren oder Speichern sowie die Weitergabe dieser E-Mail ist in diesem Falle nicht gestattet.
CONFIDENTIALITY NOTICE:
This email and any attachments are strictly confidential and contain sensitive data protected by law. If you are not the intended recipient, please notify the sender immediately and delete this message; you should not store or copy the information or disclose its contents to another person.


Jul 12, 18:23 EEST
Hello,
I attach a Warranty claim and invoice. I hope you have enough data now. Please return money to our Paypal account
Best regards


Dorian Brown (Support)
Jul 11, 18:34 EEST
Dear ,

Thank you for your reply.
Inform you, that you have to complete a warranty form, we haven't provide you any return form.

Please print it out, and complete it with the required information.
In case you will have any questions or will need any spare parts, feel free to contact us and we
will do our best to assist you.
Thank you for being our customer and have a nice day.
Kind Regards,
Dorian Brown
Working hours:
Monday - Friday 8:00 AM - 11:00 PM
Saturday - Sunday 8:00 AM - 5:00 PM
Autodoc GmbH
Rhinstraße 132
12681 Berlin
Germany


Jul 11, 09:16 EEST
Hello,
unfortunately there is no attached with return form in any mail. You could send it again.
BR

Dorian Brown (Support)
Jul 11, 09:08 EEST
Dear ,

Thank you for your reply.
Inform you, that warranty form was attached to the last email , providing it to you again.

Please full fill it with the required information.
In case you will have any questions or will need any spare parts, feel free to contact us and we
will do our best to assist you.
Thank you for being our customer and have a nice day.
Kind Regards,
Dorian Brown
Working hours:
Monday - Friday 8:00 AM - 11:00 PM
Saturday - Sunday 8:00 AM - 5:00 PM
Autodoc GmbH
Rhinstraße 132
12681 Berlin
Germany



Jul 10, 18:05 EEST
VIN NR: xxxxxxxxxxxx
Where to find the warranty form?

Dorian Brown (Support)
Jul 10, 16:23 EEST
Dear ,

Thank you for your reply.
Please let us know, how you have mentioned that spare part is not in a good working order, also mention, that the terms that we provided to you, are standard for all the warranty cases.

Please provide us the VIN number when you will have possibility to be able to proceed with your case.

Also provide you the Warranty Form that you have to complete with all the required dates, please print it out and complete it, take a photo of it and send it back to us, also inform you that you can send it back to us in PDF format.

Please also mention if you had additional expenses for dismounting the spare part, mention that services are not able to apply for the additional expenses just service costumer.
In case you will have any questions or will need any spare parts, feel free to contact us and we
will do our best to assist you.
Thank you for being our customer and have a nice day.
Kind Regards,
Dorian Brown
Working hours:
Monday - Friday 8:00 AM - 11:00 PM
Saturday - Sunday 8:00 AM - 5:00 PM
Autodoc GmbH
Rhinstraße 132
12681 Berlin
Germany



Jul 10, 14:34 EEST
Hello,
We will try to get a full VIN number. 6-8 weeks for a refund? The part is practically not a matter of warranty, but is a new non-operational. This is an extremely bad experience for us. I hope you already get the part back we have snde them back on Monday.

Dorian Brown (Support)
Jul 10, 13:49 EEST
Dear ,

Thank you for your reply.
Inform you, that with out the full VIN number ( Chassis number) we are not able to check the compatibility that is required in warranty cases, we will be able to proceed with the refund just in case that warranty claim will be approved.

Inform you, that you will have to send the spare part back to us for the investigation , soon we will provide you more dates, after the compatibility check, from the moment when the spare part is provided to the manufacture, investigation takes 6-8 weeks.

Please provide us the Chassis number of the car, that don't present a personal date, with it we are able to mention the car specification and to find the OEN (original equipment number ) of the spare part.
In case you will have any questions or will need any spare parts, feel free to contact us and we
will do our best to assist you.
Thank you for being our customer and have a nice day.
Kind Regards,
Dorian Brown
Working hours:
Monday - Friday 8:00 AM - 11:00 PM
Saturday - Sunday 8:00 AM - 5:00 PM
Autodoc GmbH
Rhinstraße 132
12681 Berlin
Germany
Attachment(s)



Jul 10, 07:04 EEST
Dear Benjamin Joestar
We only have the last 6 VIN numbers xxxxxxxx because we do not keep whole numbers for data protection. The vehicle is Passat. It was not a problem, however, that the part would not fit, but that the compressor was defective, immediately it was to run make a noise. Since we have a workshop for 30 years, you probably do not question the professionalism of the installation ?. We would like to refound money because we have purchased a new compressor from the other supplier because the customer was in a hurry because he was going on vacation.
Best regards








Benjamin Joestar (Support)
Jul 9, 21:30 EEST
Dear Medved Robert,
Thank you for your message.

In order to deal with that issue that has appeared I would kindly ask you to provide us your VIN/Chassis of your car .
Also It would help us a lot if you will send us your plate number or just all the details about your car.
As soon as you will provide us that information , We will be able to proceed with the warranty claim further.
Thank you for your cooperation !

If you have any further questions don't hesitate to contact us!
Best regards,
Benjamin Joestar
Sales Department Operator
Working hours:
Monday - Friday: 08:00 - 23:00 (German time)
Saturday - Sunday: 08:00 - 18:00 (German time)

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