Poštnina pri Amazon.co.uk?! Pa smo v EU al ne?!

Po(z)d(r)avljeni!
Ma mislim, da smo o tem že pisali, pa vseeno... danes sem spet malo zajadral na strani angleškega Amazona, pa vržem par knjigic v košarico, pa proti blagajni... a glej ga zlomka! Kljub širitvi EU pred več, kot letom in pol smo še vedno pod "Rest of World"... Medtem ko poštnina za knjige v države zah. evrope (tudi Grčije npr.) stane 3.99 + (št knjig x 0,99) GBP, je cena za nas, Estonijo, Australijo in npr. Mongolijo 4,99 + (št. knjig x 2,99) GBP!!!
Za mojih naročenih 8 knjig bi torej en grk plačal 11,91 GBP poštnine, jaz, ki pa sem "le" 1000 km bližje "kraljestvu" pa 28,91 GBP?!
Hotel sem jim o problematiki napisati mail, pa imajo "customer service" sporočila vezana zgolj na oddana naročila.... Po letu in pol v EU sem nekako pričakoval, da bomo vsaj malo bolj enakopravni... sprašujem se... ni to malo diskriminatorno? Prijava kakšni inšpekciji?

No, Vikking, tle se ne bi mogel strinjati. Gre za on-line prodajalno, ki prodaja po celem svetu. Ker pa nastopa na skupnem evropskem tržišču, bi pričakoval, da med kupci ne bo delala razlik.
Saj se vedno lahko zagovarjajo, da lahko določenim državnim poštam zagotovijo določeno kvantiteto in imajo temu primerne pogodbe s poštami... ampak razlika 1:3... to je pa malo huda, ni?

Če pa poznaš koga v sosednji Avstiji še bolje, saj je dostava v Avstrijo preko Amazon.de zastojn.

GregiB: Če bi bolj pozorno prebral, je tisto glede vezave naročil le opcija. Vseno pa sem jim poslal email, saj tudi mene ta zadeva "matra", nekaterih knjig en dobiš na Amazon.de!

Njihov reply:

Dear Customer

Thank you for writing to Amazon.co.uk.

Thank you for taking the time to write to Amazon.co.uk with your feedback on our delivery rates.

We inform you that you can view our current delivery rates and delivery times for orders dispatched to Slovenia at the following
link:

http://www.amazon.co.uk/exec/obidos/tg/...

We value feedback like yours, as it allows us to improve our services and make sure they meet your expectations. We have therefore forwarded your feedback to the appropriate department where it will be assessed for the improvement of our services in the future.

Please note that, generally, we charge a fixed rate for each delivery, with an additional smaller charge for each item in that delivery. Here's the equation we use to calculate the total delivery
cost:

(Highest applicable per delivery rate)
+
(Number of items x per item rate) = Total delivery cost

For example, if you have three items in your order, you will be charged one delivery fee plus three item charges.

When buying a combination of items, whichever item in your order has the highest per delivery rate will determine the per delivery rate we charge; per item charges will be applied according to the products you ordered.

I hope this information is of help. For a complete description of our delivery options, please see the "Delivery Information and Costs" link in the Help Desk area at the top of any page, or simply click on the following link:

http://www.amazon.co.uk/exec/obidos/tg/...

Further, delivery costs are an inherent feature in any mail-order service andwe give every consideration to keeping our delivery prices as low as possible.

We have had to make these changes to reflect the correspondingly higher costs that we are charged by our carriers for delivering to European destinations that are sited further from the United Kingdom.

Each delivery charge also reflects the handling costs for assembling and packaging each order, as well as the cost that we are charged by our carriers for sending it; we understand that these costs may represent a large percentage of the overall price of purchasing an item.

You'll find that because we generally charge a fixed per delivery rate plus a smaller per item rate, you'll be able to save on delivery costs by combining your items into one order and choosing the option to "Group my items into as few deliveries as possible".

For a complete description of our delivery rates, please visit our "Delivery Information & Costs" Help page at the following link:

http://www.amazon.co.uk/exec/obidos/tg/...

Feedback like yours helps us to make decisions about how our delivery procedures develop over the course of time, and it is important for us to hear how customers react to all aspects of our service.

Thank you for shopping at Amazon.co.uk.

Warmest regards

Rajkamal Rai
Customer Service
Amazon.co.uk

Na nemškem Amazonu imajo stroške pošiljanja v "Uebriges Europa" 11Euro + n*2Euro ali pa jaz nekaj narobe gledam.

2,99 GBP je "smaller charge"... to je več k jurja....
Glede drugih štacun pa... verjeli ali ne... imam gift certificate, ki mi vlja do 31.12.2006...

Eschelon: Hvala za vzpodbudo, bom precej ko pridem doma za računalnik napisal nov reply.

It is not over until the fat lady sings!