ASUS garancija: grafične kartice

Se mi je zazdelo, da bi marsikomu tole prišlo prav (predvsem tistim, ki kolebajo ali menjava hladilnika izniči garancijo).

Transcript chata z ASUS predstavnikom:

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ASUS Live Chat Support

Kelsey G.
Support Representative
Kelsey G.
Hello zasa, thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly.

Hi, how are you today?

zasa
hello, ok

do you know how ASUS' warranty works in Europe?

Kelsey G.
Unfortunately, I do not. You would have to consult with your regional support center.

zasa
we don't have it in our country

i just want to know, if i can directly send a (let's say: 2,5 year old) graphics card DIRECTLY to an ASUS repair shop

Kelsey G.
If the product is zoned to North America, you can send it to the US. Otherwise, no.

zasa
so i has to go through the retailer?

Kelsey G.
I would recommend that, yes.

zasa
but if a retailer offers a 2 year warranty

and you offer 3

how does this work

Kelsey G.
You can do either or.

zasa
either or?

i don't understand

Kelsey G.
It does not matter who you choose to warranty through, it will not void the longer warranty.

zasa
but how do i access the longer warranty

if a retailer says it wont accept it

because they only offer a 2 year warranty

Kelsey G.
You would have to send it in to a facility in Europe, where I am sure it is zoned to.

zasa
but you said "If the product is zoned to North America, you can send it to the US. Otherwise, no."

Kelsey G.
If you bought it in Europe, it is zoned there.

zasa
okay

and I can send it to (example) ASUS HQ in Germany

Kelsey G.
Correct.

zasa
and they need to repair it

Kelsey G.
Yes.

zasa
cool

one more question

how does ASUS stand on cooler modification?

Kelsey G.
For what kind of product?

zasa
graphics card

Kelsey G.
You can modify without voiding your warranty. However, when you send it in, you would have to put the original heatsinks back on.

zasa
great

and overclocking?

Kelsey G.
Supported by a specific department in US, not sure about Europe.

zasa
hm

so you would RMA it in US if the VRM was fried?

4:35 pm
Kelsey G.
No, as physical damage is not covered under manufacturer warranty.

zasa
thought so

thank you for the info


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Torej, glede na pogovor ima ASUS:
- 3 letno garancijo (do katere lahko dostopaš direktno) // GG ASUS
- zamenjava hladilnika ne izniči garancije // na US strani majo sicer napisano, da garancija ne velja, če: "The product has been tampered with, repaired and/or modified by non-authorized personnel", kar je kontradiktorno
- fizične poškodbe (kot posledica navijanja) izničijo garancijo // obviously