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Salesforce Administrator @ Agilcon d.o.o.

Opis delovnega mesta

We are looking for a proactive and technically oriented Salesforce Administrator to join our Customer Success team and support existing clients with ongoing Salesforce configuration, maintenance, and optimization.

In this role, you will work closely with our Customer Success Lead, consultants, and developers, handling day-to-day technical tasks for customer Salesforce environments. Your focus will be on configuring and improving Salesforce solutions, resolving support requests, and ensuring systems run smoothly in line with agreed SLAs.

Responsibilities:
- Provide technical Salesforce support for existing customers as part of the Customer Success team
- Configure and maintain Salesforce features (objects, fields, workflows, validation rules, reports, dashboards, user permissions, etc.)
- Coordinate, delegate, and resolve support tickets from the Case Queue in line with SLAs and internal priorities
- Assist with system improvements, optimizations, and minor enhancements based on customer needs
- Prepare and maintain technical documentation and configuration notes
- Prepare and present themes for Customer Success webinars
- Act as a trusted advisor for key clients, ensuring their satisfaction and strategic alignment

Od kandidatov zahtevamo

- Basic understanding of service and support processes
- Experience with technical administration of IT systems (user permissions, process configuration, working with databases)
- Technical resourcefulness, strong analytical and problem-solving skills
- Good organizational skills and ability to manage multiple tasks and priorities
- Proactive, detail-oriented, and reliable in execution
- Excellent communication and collaboration skills
- Fluent in Slovenian and English

It is a plus if you:
- Have experience working with ERP, CRM or HRM systems, preferably in a Customer Success, Support, Admin, or Consultant role
- Already have knowledge of the Salesforce platform
- Understand programming principles and databases (SQL, HTML, CSS)

Kandidatom ponujamo

- Full-time employment with a 6-month probation period
- Structured onboarding and dedicated mentorship to help you succeed
- Flexible working hours (core hours between 9 AM and 3 PM, the rest is up to you)
- Hybrid work environment (a mix of remote work and time in our Ljubljana office)
- Salesforce certification opportunities within one of the most dynamic IT ecosystems
- Stock options to share in our success
- Additional pension insurance
- Financing sports activities
- Exciting projects for both Slovenian and international clients
- A modern, dynamic, and friendly work environment
- A relaxed and international team of specialists leading Salesforce solution development in the region
- Autonomy and trust - we encourage learning from mistakes and growing through experience
- Regular team-building activities - something for everyone
- Full "Family-Friendly Enterprise" certificate
- Salesforce Partner of the Year for Southeast Europe
- Best Employer of 2023 (Slovenia, medium-sized companies category - Zlata Nit award)
- A strong commitment to employee wellbeing, including a mental wellbeing program

Kontakt

We kindly invite you to apply for the position here: https://agilcon.geckohrm.com/s/?jobid=a60Q2000000kOTxIAM&language=en_US

Your application will be treated confidentially!

If you have any questions or concerns, feel free to contact us at jobs@agilcon.com. We look forward to hearing from you! :)

Klasifikacija delovnega mesta

Lokacija:
Ljubljana
Plačilo:
1.800,00-2.300,00 bruto EUR / mesec
Delovni čas:
redna zaposlitev

 

Zahtevana znanja

technical administration of IT systems
začetnik

O podjetju

Agilcon je največji partner podjetja Salesforce, vodilnega ponudnika CRM storitev na svetu.
Smo mlado, hitro rastoče podjetje, ki se ukvarja z implementacijo Salesforce CRM ter razvojem in implementacijo Gecko HRM poslovnih rešitev pri naših strankah, uspešnih podjetjih v Sloveniji in tujini.
Dobro počutje in nenehna rast naših zaposlenih sta ključna sestavna dela naše kulture, saj razumemo, da lahko le s tem pristopom zagotovimo najboljše možne storitve za naše stranke.

Spodbujamo sproščeno vzdušje in pozitivne medosebne odnose, ne le znotraj pisarne, temveč tudi izven, bodisi med pohodi ali v bližnjem baru - kakor komu ustreza :)

Naše temeljne vrednote so:
- We THRIVE as a Team
- We OWN our Actions
- We GROW on our Strengths
- We MAKE it COUNT

Zakaj bi želel delati za vas

Zakaj Agilcon?

1. Hitra strokovna rast
Delo na zanimivih projektih, mentorstvo in sodelovanje z različnimi sodelavci omogočajo hiter karierni razvoj in strokovno rast posameznika.

2. Fleksibilen delovnik in hibridno delo
Prisotni ali priključeni smo med 9. in 15. uro, preostali čas pa si organiziramo sami.
Delamo hibridno, minimalno 2 dni v naši ljubljanski pisarni.

3. Izobraževanja in certifikacije
Pridobivanje novega znanja in veščin je ključnega pomena za naš uspeh, zato za naše sodelavce financiramo in organiziramo interna in eksterna izobraževanja, ter mednarodno priznane Salesforce certifikate.

4. Šport in rekreacija
Sodelavcem financiramo različne športne aktivnosti (fitnes, vodene vadbe, bazeni ...) po celotni Sloveniji.
Financiramo tudi nekatere skupinske športne aktivnosti (odbojka, košarka, pohodništvo ...), ki so namenjene druženju in povezovanju med sodelavci.

Programerski vprašalnik