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Tech Support Engineer @ Reciprocity

Opis delovnega mesta

We’re looking for Support Engineers in our Slovenia office to join our Customer Success team to support our growing list of top notch customers. We pride ourselves on being family friendly, striking a healthy work-life balance, and cultivating an open and supportive working environment.

What you will get to do:
Work with Engineering, Product and other departments on diagnosis, troubleshooting, escalations, technical questions and new procedures to provide the best support experience to our customers.
Talk customers through a series of actions, either via email or phone, until they’ve solved a technical issue.
Report design, reliability, and maintenance problems or bugs to appropriate departments to make sure problems are communicated and the solution is on the way - you are the voice of our customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Research and bring new ideas to the table about how we can improve Tech Support.
Follow up with customers to ensure their systems are fully functional after troubleshooting.
Prepare accurate and timely reports.

How you will measure your success:
Gross retention
Process improvement projects
Support backlog and support scores

Od kandidatov zahtevamo

Minimum of 4 years’ experience, preferably in a SaaS company, GRC experience or Infosec experience is a plus.
Comfortable being on-call in the unlikely event it is required.
Technical support experience.
Must have significantly contributed to the successful completion of one or more projects.
Ability to translate and define problems, collect data, establish facts, draw valid conclusions, and effectively report problems through written and/or graphical formats.
Good knowledge of G Suite, Salesforce Service Cloud and Atlassian tools.
Excellent oral and written English language skills.

Kandidatom ponujamo

Flexible working time – we are remote friendly.
Employment for indefinite period of time with a starting salary of 3k+, depending on experience.
A great and talented team to learn from and work with.
Get to work on software used by top Silicon Valley Startups.
Internal knowledge sharing sessions.
Possibility to work from a cosy office in Tivoli, Ljubljana or from home.

Kontakt

ana@reciprocitylabs.com

Klasifikacija delovnega mesta

Lokacija:
Ljubljana
Plačilo:
1800 EUR / mesec
Delovni čas:
redna zaposlitev

 

Zahtevana znanja

Angleško
ekspert

O podjetju

About Reciprocity!

Reciprocity is shaping the future of Information Security with our modern SaaS approach to enable easy risk, audit and security relationship management. The market is growing fast and will be a $1T market by 2025. With our great product, 100s of brand-name customers, solid funding, and our impressive exec team, we have the confidence to be a software juggernaut for years to come.

Exciting companies share a common set of traits: large growing markets, disruptive technologies, kick-A teams, and a focus on a future state that’s infinitely better than the current state. If this excites you, look no further.

Our collaborative team is comprised of smart and driven people with diverse interests. We pride ourselves on being family friendly, striking a healthy work-life balance, and cultivating an open and supportive working environment. We are headquartered in a spacious and bright Financial district office in SF and have an office in beautiful Ljubljana, Slovenia. If you’re mission-driven, excited to solve tough problems, care deeply about values, and are a strong team player, keep reading and hopefully you can jump on this rocketship with us.

Zakaj bi želel delati za vas

What we offer:

Flexible working time from anywhere – we are remote-friendly.
A great and talented team to learn from and work with.
Cutting-edge tech stack.
Get to work on software used by top Silicon Valley Startups.
Internal knowledge sharing sessions.
Possibility to work from a cosy, fully-stocked office in Tivoli, Ljubljana

Programerski vprašalnik