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Technical Support Engineer @ Celtra d.o.o.

Opis delovnega mesta

We are on a journey to create something new in the creative technology space, so if you are interested in supporting the future of creativity - come join us! At Celtra, we make software for the most innovative brands and creative thinkers in the world. Our team is a collection of uniquely talented individuals with backgrounds ranging from SaaS, creative and media agencies, ad tech, and brand marketing. We are passionate about enabling creativity and building software that makes content creation better, faster, and more efficient.

We are seeking a Technical Support Engineer to help our clients and internal teams across all facets of using our Creative Automation Platform. The role sits at the intersection of Customer Success, Product, and Engineering, and handles everything from basic product usage questions to advance technical debugging to identifying client-facing product issues as strategic opportunities for product improvement based on customer feedback. Individuals in this role will become expert level users of the Celtra platform and experts on creativity in advertising by providing support on topics such as creative production, campaign trafficking, analytics and more.

Od kandidatov zahtevamo

1. Your responsibilities:
- Develop and maintain expert knowledge of the Celtra platform to support clients, partners and internal teams in the end to end process of using our software.
- Ensure that our platform delivers an excellent user experience from software usage to interactions with support.
- Own, prioritize, troubleshoot, and build a response plan for simple to complex inbound customer support issues relating to our platform.
- Coordinate support for Celtra creatives with partners across advertising channels (display, rich media, video, native, social, etc.).
- Understand client workflows from creative production through delivery and analysis.
- Collaborate on the development and training of an AI support agent that will assist the technical support team in answering customer tickets - continuously improving its performance through feedback and new learnings.
- Build automation scripts that handle some of the repetitive day to day tasks of the TS team.
- Contribute to internal knowledge basis to share your expertise across the organization.

2. Who are you?
- Experience in a SaaS support role or a background in ad operations.
- Knowledge of HTML5, CSS3, and Javascript.
- Strong communication, organization, and analytical skills.
- Detail-oriented and comfortable working independently.
- Have the aptitude and desire to learn new technologies and skills.
- Familiarity with Chrome, Safari, or Firefox web developer tools.
- Working experience with Jira.
- High level of comfort and experience working with all levels of professionals.
- Enthusiastic about understanding the product in depth and always looking for ways to expand your knowledge.
- Technically skilled individual with empathy, able to balance problem-solving with understanding the human side of customer support.

Kandidatom ponujamo

What do we offer?
- Hybrid working. You can choose to work from home or join us in our Ljubljana office.
- Flexible schedule. You are trusted to create the right conditions for your best productivity.
- Continuous education. Up to 1000 EUR per year for conferences, books, and courses of your choice.
- Equipment of your choice.
- Knowledge shares.
- Additional pension and health insurance.
- WFH budget. An additional budget of 500 EUR to set up your home space.
- Employee well-being. Dedicated budget for any kind of wellness activities such as fitness, yoga, etc.

Kontakt

Apply here: https://celtra.com/careers/openings/#op-628199-technical-support-engineer

Klasifikacija delovnega mesta

Lokacija:
Ljubljana / Remote
Plačilo:
based on experience EUR / mesec
Delovni čas:
redna zaposlitev

 

Zahtevana znanja

HTML5, CSS3, Javascript
začetnik

O podjetju

Celtra is an ad-tech company that develops enterprise software for automating and scaling the production of marketing content. In the past years, Celtra has built two world-class products, Creative Enablement (CE) & Creative Automation (CA).
Creative Enablement is already a growing market leader for a couple of years, helping companies such as CNN, TripAdvisor, Bloomberg, NBCU, ... to enable creativity and improve the quality of their advertising inventory. Our technology enables customers to generate and serve thousands of ads in seconds. Celtra's younger CA product is chasing a much bigger opportunity by helping brands make content creation better, faster, and more efficient. It is still in the early days of development and lots of features need to be developed, but it already has an impressive list of customers such as Spotify, adidas, Shopify, Unilever, P&G Lululemon.

Our global team is a collection of talented individuals with unique backgrounds but in Ljubljana we are mostly focusing our efforts on building and growing a talented and innovative product development team. A lot has happened since Celtra launched its first creative software in 2010. Yet there is one thing that has remained constant: our passion to build software that makes content creation better, faster, and more efficient.At Celtra the end goal is to build great and quality products and make our users' life easier. We are on a journey to create something new in the creative technology space.