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End User Support Engineer -- brisan oglas

Opis delovnega mesta

OVERVIEW: To strengthen our experienced teams, we are looking for End User Support Engineer that will join our office in Ljubljana. You will be a part of local and international IT support team in the Sportradar. 

THE CHALLENGE:
- Being the 2nd level of tech support
- Installation and maintenance of hardware & software
- Responding in a timely manner to Local IT Support issues and requests
- Full ownership of local IT Support, including supervision of other local IT Support team members
- Local IT procurement and work with global standards
- Setting up accounts for new users
- Keep a technical documentation of specific Local IT processes
- Maintenance of local IT asset inventory
- Collaboration with our global IT teams

Od kandidatov zahtevamo

- Associates or Bachelor's Degree in Computer Science or equivalent experience
- Work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Knowledge of popular platforms & software applications (Microsoft, such as Azure, 365 Exchange, Office 365)
- Comfortable working with clients and assisting through company helpdesk software
- Ability to perform remote troubleshooting and provide clear instructions
- Understanding Windows OS /MacOS/ Linux client OS platforms
- Microsoft Cloud solutions
- ITIL Processes (Desired)
- Knowledge in cloud infrastructure desired
- Good written and verbal communication skills
- Fluent in English
- Willingness to learn new technologies
- Positive, team player with a can-do attitude
- Travel availability between 10 and 20% desired

Kandidatom ponujamo

- A highly motivated environment
- The opportunity to work and develop within an inspiring and fast-growing company
- Good opportunities for professional and self-development
- Learning new technologies
- Working in teams
- Excellent work atmosphere

Klasifikacija delovnega mesta

Lokacija:
Ljubljana
Plačilo:
+2200 bruto EUR / mesec
Delovni čas:
redna zaposlitev

 

Zahtevana znanja

2nd level of tech support
napredno znanje
installation and maintenance of hardware & software
napredno znanje