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Technical Support Specialist -- brisan oglas

Opis delovnega mesta

We are seeking a support specialist to join our global Technical Support team. You will have the opportunity to support a great product and work with some really amazing people.

Responsibilities and goals you will own:
Be a Celtra CMP expert
Handle ticketing support for EMEA timezone
Serve as one of the first points of contact for clients’ questions and feedback
Troubleshoot and report issues in the platform. Work closely with the engineering team on prioritizing them and crafting alternative solutions or workarounds
Liaise with the Product team to be the voice of our clients
Understand the advertising ecosystem we operate in
Team up with the rest of the Technical Support team to maintain quality and increase the variety of services delivered

Od kandidatov zahtevamo

Articulate, personable and reliable with excellent writing skills.
Experience in supporting software products or similar customer facing roles
Great problem-solving abilities
The ability to rapidly switch gears while retaining focus on the bigger picture
Basic understanding of web technologies
Passionate about technology and providing incredible experiences for our clients

Bonus skills:
Great sense of humor
Skills in any sport with a (large) ball, preferably basketball

Kandidatom ponujamo

You will be joining a diverse, highly innovative and creative team of developers, designers and managers from all over the globe:
We strongly believe in high-performance culture
We care deeply about our product, company and its people.
We believe in high standards and long term code quality.
We ship. Features and fixes are deployed weekly.
We believe in an open and proactive culture where engineers are expected to learn and contribute in ways outside the usual coding assignments.
We always follow the latest technology trends and constantly research and learn new things.

We take good care of our people. This is what we offer:
Great mentors and coworkers from whom you'll gain valuable insight in quality assurance processes and tools.
Work in our cosy offices in the very center of old Ljubljana, Slovenia.
Provide you a hi-end equipment.
Paid internship.
A fridge and shelves that are always full of cold drinks, fresh fruit, snacks and chocolates.
Weekly breakfasts, smoothies and quarterly massages on site accompanied with bi-monthly activities.

Klasifikacija delovnega mesta

Lokacija:
Ljubljana
Plačilo:
1800 bruto + (odvisno od izkušenj) EUR / mesec
Delovni čas:
redna zaposlitev

 

Zahtevana znanja

Experience in supporting software products or similar customer facing rolesnapredno znanje
napredno znanje
Written and verbal Englishnapredno znanje
napredno znanje